FAQ

1.How fresh is the catch?
2.Are the vans temperature controlled?
3.Is the catch by cage or net?
4.Who monitors the quality?
5.Is the fish processed in EU approved factories?
6.What are your office timings?
7.Days on which the Fish can be shipped?
8.How is the fish packed?
9.Packing sizes of box?
10.Where are the fish caught?
11.What are the payment terms offered?
12.Can we be credit approved?
13.How do we place the order?
14.What is the minimum quantity that can be ordered?
15.How quickly can you ship the goods?
16.Do you offer some products gutted some whole?
17.Are the products graded?
18.Is the price C&F or FOB?
19.Is the product insured?


1.How fresh is the catch?
Normally the fish is caught in the early hours of the day of the shipment or the previous night.

2.Are the vans temperature controlled?
Yes the vans we use is temperature controlled and we do mix Fresh with Frozen Fish or vice a versa.

3.Is the catch by cage or net?
Normally the fish is caught by net in accordance with the laws of the country.

4.Who monitors the quality?
While we do not have permit to be on board at the point of catch, at the point of landing our quality personnel supervises the fish prior to any purchase or loading to our temperature-controlled vans.

5.Is the fish processed in EU approved factories?
All process of fresh Fish is in EU approved factories.

6.What are your office timings?
We normally work 05.00 to 20.00 hrs Saturday to Thursday, however for any exigency we can be contacted on ------------------------, 24-hrs, 7 days and 365 days a year.

7.Days on which the Fish can be shipped?
In this part of the world the weekend is Thursday & Friday, shipments is normally effected on Saturday Night, onwards to Wednesday night.

8.How is the fish packed?
Fish is packed in Styrofoam boxes, inside the box, they are covered with plastic wrapping to avoid direct contact with ice. All fish are layered symmetrically to prevent mashing and congestion, which also maintains the quality of fish.

9.Packing sizes of box?
Normally fish is packed in 10-kg box (net weight, approx, subject to availability of box). Available packing size is 10-kg, 15-kg, 25-kg & 50-kg.

10.Where are the fish caught?
All catch of fish is from the Middle East, the sea surrounding the UAE & Oman.

11.What are the payment terms offered?
As a practice since Fresh purchase for us are on cash basis, all orders to accompany the payment.

12.Can we be credit approved?
Yes, we need the documents as indicated in the credit section of the web page.

13.How do we place the order?
You can mail the order form or use the fax.

14.What is the minimum quantity that can be ordered?
Normally considering the freight charges, 500-kg is the minimum, however during the initial orders, we can smaller quantities of around 200-kg.

15.How quickly can you ship the goods?
The first of the order would take about a week to settle in as we need to organize the additional quantities required. However for all subsequent orders, they would be in line with the mutually agreed days.

16.Do you offer some products gutted some whole?
Yes we offer, Whole, Gutted and Fillets, however in a single box, we would prefer to have a standard products packed, as mixes of product tend to adversely affect the quality.

17.Are the products graded?
The products are broadly classified and graded, please refer the grading section for detailed information.

18.Is the price C&F or FOB?
Normally all quotes are C&F, unless requested for FOB prices.

19.Is the product insured?
No, we can however have blanket insurance if requested for a nominal charge; the rates can be verified on request.

© 2004 by Middle East Fish